Over the years our team has helped customer organizations in all six major areas of business analysis—business analysis, planning and monitoring; elicitation and collaboration; requirements life cycle management; strategy analysis; requirements analysis and design definition; and solution evaluation.
We have provided customer organizations with accurate, correct, relevant, clear and professionally devised deliverables, including, among others:
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Organizations of different sizes already have or increasingly are embarking on a coordinated program of knowledge management in pursuit of efficient service delivery, accountability, policy compliance and secure management of the knowledge they constantly acquire. The accelerating increase of information available to any given organization has made the efficient and secure management of the knowledge to be derived from it a key business objective with a clear impact on the bottom line.
Our team of experienced knowledge management consultants can work with your project team, information custodians, subject matter experts and end-users to design and implement an efficient knowledge management solution. This allows organizations to define or improve policy standards, processes and best practices to leverage knowledge in a way that meets their business, legal and regulatory document and record-keeping requirements. As a result, your organization will:
The deliverables that typically result from knowledge management consulting engagements directly relate to ensuring that applicable staff have the necessary tools (systems, classification schemes, business practices, training and other resources) needed to effectively meet operational and knowledge management program expectations.
Since we are vendor–independent, we can recommend without bias the specific products that would best suit your organization’s needs. All our knowledge management consulting engagements include an effective transfer of knowledge to empower your team to take ownership and management of the solution once completed.
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We have helped many large organizations implement their learning and development (L&D) plans. These include design of end-to-end training initiatives, rollout of learning management systems (LMSs), L&D project management, development of online training and course materials, translation and localization of learning content, implementation of level 1-4 training assessments, monitoring of regulatory and compliance training programs, and training delivery.
Our consultants use established industry standards specific to L&D such as, for example, the ADDIE model (analysis, design, development, implementation, evaluation) for instructional design, the SCORM model (sharable content object reference model) for eLearning content, WCAG 2 guidelines (Web content accessibility guidelines) for Web content, and user experience (UX) design best practices for user interface components and learning flows.
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Effective business or technical documentation needs to be accurate, complete, relevant, clear and appealing to the audience it is intended for. In addition, its creation, distribution, maintenance and management need to be efficient.
Creating documentation that features these characteristics is a challenge that organizations very often face when launching new initiatives or during their day-to-day business operations. This is where we come in. Regardless of your organization's industry sector, our team of documentation specialists will work closely with your subject matter experts (SMEs) to develop professional-grade documentation that meets your unique needs. They have ample experience in the design and development of different types of documentation, including user guides, step-by-step procedures, process maps, business diagrams, operation and maintenance manuals, forms, product and service descriptions, help desk knowledge base articles, business cases, and others.
Depending on your requirements, our participation can be restricted to building according to your pre–determined specifications, or to being involved in the entire documentation development cycle—including needs analysis, design, development, editing, publication, maintenance and management.
In either case you will be able to capitalize on our extensive experience to secure the best documentation solution.
For more information, please contact us at info@alignmedia.com